Quality Management Principles:
Hello Readers! Today we will discuss here in principles of a quality management system. There are 7 principles of QMS on which ISO 9001 and IATF 16949 are based. Seven quality management principles are [1] Customer Focus [2] Leadership [3] Engagement of people [4] Process Approach [5] Improvement [6] Evidence-based decision-making [7] Relationship Management.
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7 principles of QMS:
- Customer Focus.
- Leadership.
- Engagement of people.
- Process Approach.
- Improvement.
- Evidence-based decision making.
- Relationship Management.
- Customer Focus: The primary focus of QMS is to meet customer requirements (Needs and Expectations).
- Leadership: Leaders at all levels (process owners) will establish unity and provide the direction to meet the QMS requirements and quality targets.
- People Engagement: Participation and consultation of people in concern function to deliver the value.
- Process Approach: Enables an organization to plan its processes and their interaction. An organization shall focus on risk-based thinking and ensure the adequacy of resources, process control, monitoring, and measurement.
- Improvement: The organization is supposed to focus on improvement (continual/continuous).
- Evidence-based decision making: Decision-based on the analysis and evaluation of data.
- Relationship Management: The organization manages its relationship with the employee, union, interested parties, customer, external provider, etc.
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Shanti Gopal Pradhan is an experienced professional in Quality Management Systems, QA, Operations, Business Excellence, and Process Improvement. He has strong expertise in international standards including IATF 16949, ISO 9001, ISO 14001, ISO 45001, and ISO 17025, along with methodologies such as TQM, TPM, and Six Sigma.
He holds a degree in Mechanical Engineering along with an MBA, combining strong technical acumen with strategic business insight, he is a Certified Internal Auditor, Lead Auditor, and Six Sigma Black Belt, with a proven track record in driving quality transformation and operational excellence.